Shipping & Returns

Returns
Here at Salacia, we have a strict no refunds policy.  We do not offer any returns or exchanges due to hygiene and safety purposes/reasons.
All sales are final unless the items defected. Once orders have been placed, we do not cancel orders. 
We do offer collections and drop offs within certain areas of London (subject to availability) - if you would like more information in regards to this, please check out our ¨Collections/Drop Offs" section under our FAQs page or send us a message on instagram for faster responses: @salaciabrand
Shipping*
All orders are processed within 48 hours and then dispatched. Please do note, this does not include orders subject to fraud checks. Any orders that flag up as high risk or fraudulent will take longer to process. Once the order has been processed and dispatched, your order can take some time to get to you due to the current pandemic, depending on where you are located. 
If your order has been placed with free shipping using a discount code, it will be shipped out with standard delivery.
Within the UK -
  • Standard delivery - we aim to deliver within 3-5 working days, however it can be sooner or longer due to Covid-19 and depending on location. 
  • Express delivery - this is a guaranteed next day delivery service for WEEKDAY* orders. This does not include next day delivery orders on Saturdays, they will be shipped out the following working day. Please note, this excludes orders that are of high risk and subject to fraud checks. (cut off time is at 9am on the same day, however can be extended - updates on our instagram story: @salaciabrand) 
Outside of the UK (EU, USA & the rest of the world) - we aim to deliver within 7-10 working days, however there can be some unforeseen circumstances due to Covid-19 which can cause some delayed.
All orders are dispatched with a signed for or tracked service. It is your own responsibility to keep up to date with the tracking of your package to ensure it is delivered. We cannot be held reliable or responsible for any lost packages or packages that are undelivered.

*THIS DOES NOT INCLUDE PRE-ORDER ITEMS*
Please Note: Delays are expected outside of the UK, due to the Covid-19 and the current situation with the pandemic. Also, these are rough estimate time frames but the orders can get to you much sooner than expected too.